Frequently Asked Questions

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What do services cost?

Rates for therapy services are $150 for an intake session an $130 for additional sessions. 
The fee for a life coaching session is $100.

We also offer a financial need reduction scale for those who qualify which is based on income and the size of your family. If your financial situation prevents you from affording the above fees, please inquire about the availability of a discounted rate. Or if your church is willing to pay for a portion of your fees, please have them contact us to discuss a church partnership rate.

We accept cash, check, or credit card.


Do you offer video counseling?

Yes! We do offer sessions via video. We have a secure, HIPAA-compliant program which you can access on a computer, tablet, or smartphone. If you’re interested in the possibility of meeting via video, please reach out for more information. Many insurance plans offer coverage for Telehealth sessions; we recommend verifying your unique benefits if this is a service you’re interested in.


Do you take insurance?

Therapy services are in-network with BCBS PPO. We are happy to verify your benefits and submit claims on your behalf. You will be responsible for your portion at the time of service.
For those with other insurance plans, BCBS HMO, or who opt for self-pay, you are able to submit your receipt to your insurance for the possibility of getting reimbursed or applying it to out-of-network costs. We’ll provide you with what you need in order to do this.

Keep in mind, you may be able to use FSA or HSA benefits to cover mental health services such as therapy. We suggest you check with your insurance to be sure of the details of your specific plan.


What is the difference between life coaching and therapy?

Therapy and life coaching both help you deal with problems of living.  A therapist is licensed to treat and diagnose mental health conditions and has an initial goal of getting to a place where your symptoms no longer affect your day to day functioning, though the hope for therapy is to move you far beyond just functioning. Coaching starts with someone who can function, but still finds that they are stuck, dissatisfied or confused.  Therapy can include dealing with past trauma history, while a coach will spend most of their time processing present issues.  There is certainly a lot of overlap and both will certainly address concrete, present needs, as well as trying to understand the impact of your history on your current behavior.  

If you need more help clarifying which approach is most suitable for you, please contact us and we will talk through it with you. 

 

How do I access my client portal?

You can access your client portal by clicking here. If you need help resetting your password or if you have any other technical difficulties, please contact Julie at 847-707-2689 for help.


Do I have to be a Christian to get services from Wellspring?

No! We welcome all clients, regardless of faith orientation. Therapy is designed to be a safe and nonjudgmental space for YOU, the client, above all else. All of our therapists have been trained to provide effective counseling services and we only integrate the use of spirituality/faith for clients who express this desire.