FREQUENTLY ASKED THERAPY QUESTIONS
Somebody else has probably wondered the same thing…
If you don’t find the answer you’re looking for, send us a message!
What do services cost?
Rates for therapy services are $160 for an intake session an $155 for additional sessions.
We also offer a financial need reduction scale for those who qualify which is based on income and the size of your family. If your financial situation prevents you from affording the above fees, please inquire about the availability of a discounted rate. Or if your church is willing to pay for a portion of your fees, please have them contact us to discuss a church partnership rate.
We accept cash, check, or credit card.
Do you offer video counseling?
Yes! We do offer sessions via video. We have a secure, HIPAA-compliant program which you can access on a computer, tablet, or smartphone. If you’re interested in the possibility of meeting via video, please reach out for more information. Many insurance plans offer coverage for Telehealth sessions; we recommend verifying your unique benefits if this is a service you’re interested in.
Do you take insurance?
Therapy services are in-network with BCBS PPO. We are happy to verify your benefits and submit claims on your behalf. You will be responsible for your portion at the time of service.
For those with other insurance plans, BCBS HMO, or who opt for self-pay, you are able to submit your receipt to your insurance for the possibility of getting reimbursed or applying it to out-of-network costs. We’ll provide you with what you need in order to do this.
Keep in mind, you may be able to use FSA or HSA benefits to cover mental health services such as therapy. We suggest you check with your insurance to be sure of the details of your specific plan.
Can I get an estimate of how much services will cost?
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises
How do I access my client portal?
Access your client portal here. If you need help resetting your password or if you have any other technical difficulties, please contact Julie at 847-707-2689 for help.
Do I have to be a Christian to get services from Wellspring?
No! We welcome all clients, regardless of faith orientation. Therapy is designed to be a safe and nonjudgmental space for YOU, the client, above all else. All of our therapists have been trained to provide effective counseling services and we only integrate the use of spirituality/faith for clients who express this desire.
I’m a therapist. Can I work at Wellspring?
Let’s talk! We’re always open to adding more skilled clinicians to our team. Please see this information on employment and how to reach out if that’s an option you’d like to explore.